RETURNS & EXCHANGES
We hope you absolutely love everything you order from OYG! But sometimes something just doesn't work—and that's okay. We want returns to be as easy as possible.
RETURNS
Returns are accepted within 21 days of delivery for store credit only.
To be eligible for a return, items must be:
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Unworn and unwashed
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In original condition
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Free of stains, makeup, deodorant, pet hair, perfume, or other odors
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Returned with original tags attached
FINAL SALE
The following items are final sale and cannot be returned or exchanged:
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Sale items
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Jewelry
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Bodysuits
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Hats
HOW TO START A RETURN
Email hello@shoporangeyouglad.com with your order number and the item(s) you'd like to return.
We'll send a return shipping label directly to your email. The cost of the return label will be deducted from your store credit.
Once you receive your return label, please ship your items back within 5 days.
EXCHANGES
Because we carry limited quantities of each style, we can't guarantee exchanges.
If you need a different size or style, we recommend purchasing the new item before it sells out and returning your original item for store credit.
SHOE RETURNS
Shoes must be unworn and returned in their original shoe box.
Please place the original shoe box inside another box or shipping package before returning it. Do not attach a shipping label directly to the shoe box.
DAMAGED OR INCORRECT ITEMS
Oh no! If your item arrives damaged or you receive the wrong item, please email hello@shoporangeyouglad.com within 3 days of delivery with your order number and a photo of the issue.
We'll take care of you from there, including return shipping if needed.
STORE CREDIT
Once we receive your return, please allow 2–3 business days for processing.
Your store credit will be emailed to the email address associated with your order and never expires.
RETURN ADDRESS
Shop Orange You Glad
36 E Main St
Suite 102
Chattanooga, TN 37408
Questions? Email us anytime at hello@shoporangeyouglad.com. We're always happy to help!
